Gaps
Scope, schedule and budget gaps
TOCCorp software and services provide IT budget strategies for major healthcare construction projects. The company addresses the $50B in annual US construction of new healthcare facilities–specifically the complex and evolving IT and medical equipment sector.
TOCCorp provides Diagnostic, Pilot Project Facilitation and RFP services to help healthcare organization leaders make smart, accurate and affordable project decisions.
It addresses the following problems…
Main Challenges
Disjointed Planning
Most internal & outsourced planning is disjointed & grossly incomplete (tens of millions off)
Capital Efficiency
Project KPIs and incentives don’t map to business case objectives
Cost Overruns
Budgets missing major components—MASSIVE under-funded overruns
Poor Execution
Can’t assemble the pre-vetted team for perfect execution – like herding cats with accountants
Five MORE Reasons to consider TOCCorp
- BEST Assessment & Diagnostic Process
- MOST Comprehensive
- Market-Based – Maximizes Net-Present-Value
- Producing MOST Accurate Budgets
- Industry BEST Execution Alliances
Let’s consider each of these in detail…
FIVE Reasons to Consider TOCCorp
1) BEST Assessment & Diagnostic Process
TOCCorp provides one of the industry’s best assessments, providing detailed diagnostic reports and a plan of action.
Gap Analysis
Review key documents, roadmaps, project Key Performance Indicators (KPIs), and then survey Clinical, Operations, IT, and Biomedical Information Systems (BIS) leadership teams. Understand the gaps between the current state and the KPIs driving project expectations. You reach a consensus on what your organization is expected to achieve.
Enhancement Definition
Align project KPIs with current roadmaps and available budgets to ensure project and enterprise goals are aligned.
Budget Updates
Recalculate project budgets to address high priority gaps (i.e., digital front door, business transformation, command centers, technology stack, system integration). Ensures enterprise projects are fully funded.
2) MOST Comprehensive
Many projects miss critical components—including the customer experience (happy customers return often).
Patient Outcomes
Identifies opportunities to enhance the role technology has on your patients’ experience–a key driver for loyalty and recurring revenue. i.e., a mobile app to conveniently schedule and reschedule appointments, send insurance authorization, send appointment reminders, and prep instructions for appointments, send a follow-up inquiry on patient’s condition, etc.
Staff Outcomes
Uncovers opportunities to evolve staff incentive programs that encourage technology adoption. e.g., bonuses or recognition for percent of services utilizing Telehealth, to encourage, not discourage adoption.
Financial Outcomes
Explores the role technology has in driving revenue capture, retention, and cash flow. A digital front door drives consumption of services such as Lab, Diagnostic Imaging, Pharmacy Rehabilitation, Telehealth and Home Health.
3) Capital Efficiency – Maximizes Net Present Value
The TOCCorp assessment also includes areas typically missed, including the plan to capture market share, the company’s loyalty program and opportunities to improve community health.
Capture Market Share
The measure of success is elevated from simply completing projects on-time and within budget to investment KPIs such as increasing market capture, retention and population health outcomes. The process supports achieving investment goals and objectives.
Active Loyalty Program
The process makes is easy to it identify new ways for patients to consume services such as Lab, Pharmacy, Diagnostic Imaging, Rehabilitation, Home Health Telehealth. Easy to consume digital patient experiences drive loyalty.
Population Health
The process identifies opportunities to improve population health through digital reminders, monitoring and intervention. A digital halo effect improves patient engagement, which leads to improved outcomes.
4) Producing the MOST Accurate Budgets
Most teams can create budgets based on historical spending, and cover most of the variables to build an “existing” location—but they seldom stay one step ahead of obsolescence. They don’t uncover the features needed years out when the new facility is expected to open. Following are several unique budget areas that TOCCorp considers:
Digital Front Door
Includes a portal (web or mobile-based), that enables patients to help themselves consume healthcare services via technology. It drives consumption of key services like Lab, Diagnostic Imaging, Pharmacy, Telehealth, Home Health, auto re-booking, a reminder of next visit, etc.—which maximizes revenue.
Business Transformation
Accommodates for changing market conditions (i.e., remote staffing models, social distancing, telemedicine). Ensures you remain agile during your project construction, so you are not out of date, even when the facility is new.
Command Centers
Accounts for the resources needed to manage business operations. Ensures exam rooms, instead of waiting rooms, are filled; clinical and telehealth scheduling and systems are optimally functioning, physical security (personnel and systems) are in place.
Technology Stack
Addresses gaps in your current technology stack to support digital patient experiences, staffing efficiencies and revenue.
System Integration
Ensures major medical equipment and clinical applications can be integrated with the EMR to work as planned.
5) Includes the Industry BEST Execution Alliances
TOCCorp heads the IQ Medical Alliance Group consisting of pre-vetted vendors and integrators who have rated track records of on-time, on-budget execution, so your masterful plans are not wiped out by incompetence.
Vetted Qualifications
Our comprehensive alliance partner network of architects, consultants, manufacturers, system integrators and managed service providers have been well vetted (based on certifications and internal experience ratings). A single-shop approach to strategic sourcing streamlines the process while minimizing the risk.
Validated Past Performance
The alliance partners are experienced in managing strategic digital care delivery programs at some of the largest healthcare provider/payers in the US, allowing you to stand on the shoulders of those that have come before you.
Extreme Project Management
Our partners have robust project management and system integration skills and can package multiple scopes of work into large integrated programs with more central administrative oversight.
Bid Bond Capacity
Each project includes a bid bond to provide a guarantee to the project owner that the bidder will complete the work if selected. This provides assurance that the bidder has the financial means to accept the job for the price quoted in the bid.
